GMAX Electric Scooter

This is my first scooter 🛴 I love it ❤️❤️ my scooter gets me home and to work plus it’s worth paying for. Thank You guys very much 🙏🏾❤️

Kayla meet my needs i order a gotrax a year ago had battery issues so my scooter is outdated the battery was discontinued.So she said by the battery we will send you a new system and she sure did im very happy with her help and customer service shes the best!!! thank you Kayla!!! 😁🙂🙃Love my Gotrax scooter works well!!

I appreciate the speedy service, but be a little carful on returning someone the right product that belongs to them. But over all they were ,very helpful to me because I'm older and very much not into trouble shooting. Thanks to the team because patience is what we all have to try harder out these days. Because I ,understand that being short handed can be ruff and mistakes can happen. Again, thanks for your help and customer service.

This is the second time I have reviewed this scooter because my first negative review has been scrubbed from this website. I purchased a Gmax in October of 2022, for $699 and have gotten maybe six months of use. After two months of ownership, it started dramatically decelerating. Within seconds it began beeping and displaying an E5 error and could no longer function, leaving me stranded. Despite having a supposedly comprehensive warranty, they could not fulfill it when I needed it the most. I believe they include it in their marketing materials just to deceive customers into thinking they stand behind their products. Every attempt to contact support was met by representatives who seemed completely clueless about their products and were slow to provide any assistance whatsoever. The first repair attempt was a motor wheel that arrived with exposed, frayed wiring. Needless to say, this did not resolve the issue. This mistake was followed by yet another motor wheel, that arrived in better condition but still did not fix the scooter. Another attempt was made, this time sending a replacement controller. When the part arrived it came without any instructions. The customer service team could not provide any materials, and emailed a random third-party video from YouTube, repairing a different scooter model. Despite these challenges, I was able to install the replacement controller, which seemed to fix the issue. Then, four months later, the same decelerating, beeping, and inoperability happened again. If I can be sure of anything, the quality control at this company is non-existent, and they have no qualms about shipping out subpar products to unsuspecting customers. At that point, presented with a, yet again, broken scooter, I requested a partial refund or a replacement for the defective unit. The support team met me with nothing but stonewalling and excuses. It was as if they trained to avoid taking responsibility for their shodd1y products.

I bought the GMAX model 6 months ago. Had a problem with brake and GOTRAX sent a whole new console pictured for free. It took me 5 minutes to replace on my own. Kayla from gotrax was super helpful and all kayla needed - a couple pics of the damage and pic of the model to ensure correct part. Simplicity!