GOTRAX

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FAQ

The gotrax support team is ready to help! Using the form here on our contact page. Our customer support team will answer your request within 24-72 hours.

Our average order fulfillment time is 1 business day, with a 3-5 day shipping time. We ship Monday through Friday. Holiday shipping can increase the time it takes to fulfill your order, for more information you can read our detailed shipping information here.

To track your order simply login @ gotrax.com using your email and password >> select orders and click the order you wish to track. Your tracking number will be listed here.

Additionally you will have received an email with your tracking # sent to the email on your order. If you are having an issue tracking your order feel free to contact us here.

For general Amazon questions, you can call Amazon’s customer support number at (888) 280-4331. You can also head over to the GOTRAX Amazon storefront and click “Ask a Question” on the right side of the page.

You can also “Contact seller” directly from the orders page while logged into your amazon.com account, and our customer service will be happy to respond back to you within 24 hours.

AMAZON PRIME SHIPMENTS: questions on orders fulfilled by Amazon Prime can only be answered by the amazon team, you may contact them here.

Our average order fulfillment time is 1 business day, with a 3-5 day shipping time. We ship Monday through Friday. Holiday shipping can increase the time it takes to fulfill your order, for more information you can read our detailed shipping information here.

Track your order by logging into your amazon.com account >> Click orders >> and click “Track Order” button on the order you would like to track.

30 day returns available on every product! Read details here.

A 90 day limited warranty is included with every Gotrax product. Click here to read the details of that warranty.

You can learn more about our Extended warranties for different items here.

Click here and head to the bottom of the page where you will enter your information and register your Gotrax product

Yes! But make sure to register your warranty here.

The gotrax support team is ready to help! Using the form here on our contact page. Our customer support team will answer your request within 24-72 hours.

Our average order fulfillment time is 1 business day, with a 3-5 day shipping time. We ship Monday through Friday. Holiday shipping can increase the time it takes to fulfill your order, for more information you can read our detailed shipping information here.

To track your order simply login @ gotrax.com using your email and password >> select orders and click the order you wish to track. Your tracking number will be listed here.

Additionally you will have received an email with your tracking # sent to the email on your order. If you are having an issue tracking your order feel free to contact us here.

Yes! But we recommend you fully charge your GOTRAX product before your first ride. Also, it is important to read and understand the User’s Manual.

We recommend skate shoes, with their flat bottoms, and good protection. Avoid shoes with soft foam soles and never ride in sandals, or barefoot.

We recommend contacting your airline directly to inquire about flying with your Gotrax scooter/hoverboard. With airline approval, devices can contain larger lithium ion batteries (101-160 watt hours per battery). Most of our scooters/hoverboards hold a bigger lithium ion battery than 160W, which you will not be able to fly with. You can find battery information on the underside of the scooter deck or hoverboard.

Riding in colder temperatures can affect the performance of the scooter or hoverboard. One key thing is to make sure the hoverboard or scooter is always being stored inside. Keeping your rideable in the cold can cause damage to your tires, motor, and battery.

  • 1. Battery storage time is = 1 year (-4°F to 77°F)
  • 2. Relative humidity for battery storage = 45% - 75%
  • 3. The possible storage temperature range for Lithium-Ion batteries is is -20°C to 60°C (-4°F to 140°F) but for prolonged storage period -20°C to 25°C (-4°F to 77°F) is recommended and 15°C (59°F) is ideal. Cells should be stored with a partial charge of between 30% and 50% (at least 2 battery indicators). Although the cells can be stored fully discharged the cell voltage should not drop below 2.0 Volts per cell and cells should be topped up to prevent over-discharge. The maximum voltage should not exceed 4.1 Volts.
  • 4. Do not pull the battery out on the Hoverboards as it voids warranty.
  • 5. Charge the battery before storing and every few weeks

You can keep your hoverboard or scooter sparkly clean! We recommend using a damp cloth to wipe down your product, we’ve found that using a dry scrub brush gets the job done nicely. Do not immerse or soak in water. Products are not water proof just water resistant.

Product FAQs

You can find out more information about our products by selecting the product category you are interested in below.

To power the scooter on, press and hold the red button for 1 second.
To power the scooter off, press and hold the red button for 5 seconds.

To change between 1st and 2nd gear, press the red button for 2 seconds. The display screen on the console will switch from the number 1 for 1st gear and number 2 for the 2nd gear.

To activate the cruise control press the right-hand throttle down for 10 seconds. To deactivate the cruise control press either the right-hand throttle or handbrake to deactivate the cruise control.

The GXL and GXL V2 scooter goes a max speed of 15.5mph.

The max weight for the rider is 220 pounds.

GOTRAX is recommended for riders 13 years of age and older. It is best to wear protective gear when riding.

The max distance your GXL and GXL V2 can go is 9-12 miles per single full charge.

You can find replacement parts here.

You can purchase spare tires and tire tubes here. Here is the video on how to change the tires out to help you during the process!

We offer scooter locks, an assortment of lights, carrying bags and more. All of our accessory options are located here.

The GXL and GXL V2 scooters can handle a light drizzle but we advise you not to ride the scooters in harsh rainy conditions. The product is water resistant but not waterproof. Keep in mind there is a battery within the product so you do not want to short circuit that piece of equipment. We wouldn't recommend riding in puddles or prolonged exposure to wet conditions. Riding in colder temperatures can affect the performance of the scooter. One key thing is to make sure the scooter is always being stored inside. Keeping your scooter in the cold can cause damage to your tires, motor, and battery.

We advise you not to ride your scooter in the snow as the moisture can damage the electronics in the scooter. We also advise not riding in the snow due to slick conditions the scooter may slide from under your feet causing injury.

The scooter performs best when on a smooth surface e.g. carparks, smooth roads, footpaths, & bike lanes.

You can keep your scooter sparkly clean! We recommend using a damp cloth to wipe down your product, we’ve found that using a dry scrub brush gets the job done nicely. Do not immerse or soak in water. Products are not water proof just water resistant.

Please register your scooter here!

To power the scooter on, press and hold the red button for 1 seconds. To power the scooter off, press and hold the red button for 5 seconds.

To change between 1st and 2nd gear, press the red button for 2 seconds. The display screen on the console will switch from the number 1 for 1st gear and number 2 for the 2nd gear.

The G2 scooter goes a max speed of 15.5mph

The max weight for the rider is 220 pounds.

The GOTRAX G2 is recommended for riders 13 years of age and older.

The max distance your G2 can go 9 miles per single charge.

You can find replacement parts here.

We offer scooter locks, an assortment of lights, carrying bags and more. All of our accessory options are located here.

The G2 scooter can handle a light drizzle but we advise you not to ride the scooters in harsh rainy conditions. The product is water resistant but not waterproof. Keep in mind there is a battery within the product so you do not want to short circuit that piece of equipment. We wouldn't recommend riding in puddles or prolonged exposure to wet conditions. Riding in colder temperatures can affect the performance of the scooter. One key thing is to make sure the scooter is always being stored inside. Keeping your scooter in the cold can cause damage to your tires, motor, and battery.

We advise you not to ride your scooter in the snow as the moisture can damage the electronics in the scooter. We also advise not riding in the snow due to slick conditions the scooter may slide from under your feet causing injury.

The scooter performs best when on a smooth surface e.g. carparks, smooth roads, footpaths, & bike lanes.

You can keep your scooter sparkly clean! We recommend using a damp cloth to wipe down your product, we’ve found that using a dry scrub brush gets the job done nicely. Do not immerse or soak in water. Products are not water proof just water resistant.

Please register your scooter here!

To power the scooter on, place your foot on the front button located on the deck and kick to start. TO ACCELERATE: Place your first foot on the front button located on the deck and kick to start. Once you have the scooter moving then place your second foot on the back button to engage the electric motor to accelerate. (Caution: While riding the scooter if you don’t wish to accelerate any more remove your foot from the back button and the motor will turn off). TO BRAKE: remove your back foot from the back button and place your foot on the rear fender brake to slow down or stop.

The GKS scooter goes a max speed of 10 mph.

The max rider weight for the GKS scooter is 121 pounds.

The GOTRAX GKS is recommended for riders 8 years of age and older.

The GOTRAX GKS is recommended for riders 8 years of age and older.

The GKS scooter can handle a light drizzle but we advise you not to ride the scooters in harsh rainy conditions. The product is water resistant but not waterproof. Keep in mind there is a battery within the product so you do not want to short circuit that piece of equipment. We wouldn't recommend riding in puddles or prolonged exposure to wet conditions. Riding in colder temperatures can affect the performance of the scooter. One key thing is to make sure the scooter is always being stored inside. Keeping your scooter in the cold can cause damage to your tires, motor, and battery.

We advise you not to ride your scooter in the snow as the moisture can damage the electronics in the scooter. We also advise not riding in the snow due to slick conditions the scooter may slide from under your feet causing injury.

The scooter performs best when on a smooth surface e.g. carparks, smooth roads, footpaths, & bike lanes.

You can keep your scooter sparkly clean! We recommend using a damp cloth to wipe down your product, we’ve found that using a dry scrub brush gets the job done nicely. Do not immerse or soak in water. Products are not water proof just water resistant.

Please register your scooter here!

To power the hoverboard on, press and hold the silver button on the back of your hoverboard for 1 second. To power the hoverboard off, press the silver button on the back of your hoverboard twice in a row.

Forward Acceleration: Gently push down with your toes. Be prepared to lean forward slightly as the board accelerates.
Backward Acceleration: Gently lift your toes. Be prepared to lean backward as the board accelerates.
To Turn Right: Push gently down with your left toes. Be prepared to shift your weight to the right.
To Turn Left: Push gently down with your right toes. Be prepared to shift your weight to the left.
Slow to Stop: Return to an upright position with your weight evenly Balanced.
Check our guide on how to ride a Hoverboard here, to get all the tips and tricks of learning how to ride!

Once you master getting on, work on getting off. It's your natural instinct to step forward off of the board, like you would an escalator or moving sidewalk. Don't do that! You exit hoverboards by stepping backward. If you lean forward to step off, the board will think you want to go forward and you're leaning into a fall. It takes some getting used to, stepping off backward. Hold on to something if you want until you get the hang of it.

Your ION hoverboard goes a max speed of 7 mph.

The max rider weight for the ION hoverboard is 220lbs.

The GOTRAX ION is recommended for riders 8 years of age and older.

The max distance your ION can go 4 miles per single charge.

We offer bumpers and a carrying bag. All our accessory options are located here.

We advise you not to ride your hoverboard in the rain as the moisture can damage the electronics in the hoverboard. We also advise not riding in the rain due to slick conditions the hoverboard may slide from under your feet causing injury.

We advise you not to ride your hoverboard in the snow as the moisture can damage the electronics in the hoverboard. We also advise not riding in the snow due to slick conditions the hoverboard may slide from under your feet causing injury.

The hoverboard performs best when on a smooth surface e.g. carparks, smooth roads, footpaths, & bike lanes and indoors.

You can find all the LED light meanings and sound explanations in this instructional pdf here.

  • 1. Start with the hoverboard powered off.
  • 2. Adjust the foot pedals until they are level with each other and the ground.
  • 3. Press and hold the power button for 10 seconds. The LED lights will flash.
  • 4. Press the power button to turn off.
  • 5. Press the power button to turn on. The hoverboard will be calibrated and ready for galactic adventures.

NOTE: You may have to repeat the above process multiple times in order to fully reset and calibrate your hoverboard. For example, you may have to go through the process 3 times in a row before the calibration fully takes effect.

The ​​battery ​will ​take ​approximately ​3 ​hours ​to ​fully ​charge. When you initially plug the charger into a wall outlet, the light on the charging block turns green. When you plug the charger's adapter cable into the device, this light on the charging block turns back to red. The ​​battery ​is ​fully ​charged ​when the ​ ​indicator ​light ​on the charging block changes ​from red ​to ​green. Tip - test the calibration 3 times with the charger connected and 3 times disconnected. *Be sure to disconnect the charger on all units once you have a full charge. Avoid over charging.

You can keep your hoverboard sparkly clean! We recommend using a damp cloth to wipe down your product, we’ve found that using a dry scrub brush gets the job done nicely.

Please register your hoverboard here!

To power the hoverboard on, press and hold the silver button on the back of your hoverboard for 1 second. To power the hoverboard off, press the silver button on the back of your hoverboard twice in a row.

Forward Acceleration: Gently push down with your toes. Be prepared tolean forward slightly as the board accelerates.
Backward Acceleration: Gently lift your toes. Be prepared to lean backward as the board accelerates.
To Turn Right: Push gently down with your left toes. Be prepared to shift your weight to the right.
To Turn Left: Push gently down with your right toes. Be prepared to shift your weight to the left.
Slow to Stop: Return to an upright position with your weight evenly balanced.
Check our guide on how to ride a Hoverboard here, to get all the tips and tricks of learning how to ride!

Once you master getting on, work on getting off. It's your natural instinct to step forward off of the board, like you would an escalator or moving sidewalk. Don't do that! You exit hoverboards by stepping backward. If you lean forward to step off, the board will think you want to go forward and you're leaning into a fall. It takes some getting used to, stepping off backward. Hold on to something if you want until you get the hang of it.

Your SRX hoverboard goes a max speed of 7 mph.

The max rider weight for the SRX hoverboard is 220lbs.

The GOTRAX SRX is recommended for riders 8 years of age and older.

The max distance your SRX can go 5 miles per single charge.

We offer bumpers and a carrying bag. All our accessory options are located here.

We advise you not to ride your hoverboard in the rain as the moisture can damage the electronics in the hoverboard. We also advise not riding in the rain due to slick conditions the hoverboard may slide from under your feet causing injury.

We advise you not to ride your hoverboard in the snow as the moisture can damage the electronics in the hoverboard. We also advise not riding in the snow due to slick conditions the hoverboard may slide from under your feet causing injury.

The hoverboard performs best when on a smooth surface e.g. carparks, smooth roads, footpaths, & bike lanes and indoors.

You can find all the LED light meanings and sound explanations in this instructional pdf here.

  • 1. Start with the hoverboard powered off.
  • 2. Adjust the foot pedals until they are level with each other and the ground.
  • 3. Press and hold the power button for 10 seconds. The LED lights will flash.
  • 4. Press the power button to turn off.
  • 5. Press the power button to turn on. The hoverboard will be calibrated and ready for galactic adventures.

NOTE: You may have to repeat the above process multiple times in order to fully reset and calibrate your hoverboard. For example, you may have to go through the process 3 times in a row before the calibration fully takes effect.

The ​​battery ​will ​take ​approximately ​3 ​hours ​to ​fully ​charge. When you initially plug the charger into a wall outlet, the light on the charging block turns green. When you plug the charger's adapter cable into the device, this light on the charging block turns back to red. The ​​battery ​is ​fully ​charged ​when the ​ ​indicator ​light ​on the charging block changes ​from red ​to ​green.
Tip - test the calibration 3 times with the charger connected and 3 times disconnected.
*Be sure to disconnect the charger on all units once you have a full charge. Avoid over charging.

You can keep your hoverboard sparkly clean! We recommend using a damp cloth to wipe down your product, we’ve found that using a dry scrub brush gets the job done nicely.

Please register your hoverboard here!

To power the hoverboard on, press and hold the silver button on the back of your hoverboard for 1 second. To power the hoverboard off, press the silver button on the back of your hoverboard twice in a row.

Forward Acceleration: Gently push down with your toes. Be prepared tolean forward slightly as the board accelerates.
Backward Acceleration: Gently lift your toes. Be prepared to lean backward as the board accelerates.
To Turn Right: Push gently down with your left toes. Be prepared to shift your weight to the right.
To Turn Left: Push gently down with your right toes. Be prepared to shift your weight to the left.
Slow to Stop: Return to an upright position with your weight evenly balanced.
Check our guide on how to ride a Hoverboard here, to get all the tips and tricks of learning how to ride!

Once you master getting on, work on getting off. It's your natural instinct to step forward off of the board, like you would an escalator or moving sidewalk. Don't do that! You exit hoverboards by stepping backward. If you lean forward to step off, the board will think you want to go forward and you're leaning into a fall. It takes some getting used to, stepping off backward. Hold on to something if you want until you get the hang of it.

Your SRX PRO hoverboard goes a max speed of 7.4 mph.

The max rider weight for the SRX PRO hoverboard is 220lbs.

The GOTRAX SRX PRO is recommended for riders 8 years of age and older.

The max distance your SRX PRO can go 7.5 miles per single charge.

We offer bumpers and a carrying bag. All our accessory options are located here.

We advise you not to ride your hoverboard in the rain as the moisture can damage the electronics in the hoverboard. We also advise not riding in the rain due to slick conditions the hoverboard may slide from under your feet causing injury.

We advise you not to ride your hoverboard in the snow as the moisture can damage the electronics in the hoverboard. We also advise not riding in the snow due to slick conditions the hoverboard may slide from under your feet causing injury.

The hoverboard performs best when on a smooth surface e.g. carparks, smooth roads, footpaths, & bike lanes and indoors.

You can find all the LED light meanings and sound explanations in this instructional pdf here.

  • 1. Start with the hoverboard powered off.
  • 2. Adjust the foot pedals until they are level with each other and the ground.
  • 3. Press and hold the power button for 10 seconds. The LED lights will flash.
  • 4. Press the power button to turn off.
  • 5. Press the power button to turn on. The hoverboard will be calibrated and ready for galactic adventures.

NOTE: You may have to repeat the above process multiple times in order to fully reset and calibrate your hoverboard. For example, you may have to go through the process 3 times in a row before the calibration fully takes effect.

The ​​battery ​will ​take ​approximately ​3 ​hours ​to ​fully ​charge. When you initially plug the charger into a wall outlet, the light on the charging block turns green. When you plug the charger's adapter cable into the device, this light on the charging block turns back to red. The ​​battery ​is ​fully ​charged ​when the ​ ​indicator ​light ​on the charging block changes ​from red ​to ​green.
Tip - test the calibration 3 times with the charger connected and 3 times disconnected.
*Be sure to disconnect the charger on all units once you have a full charge. Avoid over charging.

You can keep your hoverboard sparkly clean! We recommend using a damp cloth to wipe down your product, we’ve found that using a dry scrub brush gets the job done nicely.

Please register your hoverboard here!

To power the hoverboard on, press and hold the silver button on the back of your hoverboard for 1 second. To power the hoverboard off, press the silver button on the back of your hoverboard twice in a row.

Forward Acceleration: Gently push down with your toes. Be prepared tolean forward slightly as the board accelerates.
Backward Acceleration: Gently lift your toes. Be prepared to lean backward as the board accelerates.
To Turn Right: Push gently down with your left toes. Be prepared to shift your weight to the right.
To Turn Left: Push gently down with your right toes. Be prepared to shift your weight to the left.
Slow to Stop: Return to an upright position with your weight evenly balanced.
Check our guide on how to ride a Hoverboard here, to get all the tips and tricks of learning how to ride!

Once you master getting on, work on getting off. It's your natural instinct to step forward off of the board, like you would an escalator or moving sidewalk. Don't do that! You exit hoverboards by stepping backward. If you lean forward to step off, the board will think you want to go forward and you're leaning into a fall. It takes some getting used to, stepping off backward. Hold on to something if you want until you get the hang of it.

Your SRX PRO hoverboard goes a max speed of 7.4 mph.

The max rider weight for the SRX PRO hoverboard is 220lbs.

The GOTRAX SRX PRO is recommended for riders 8 years of age and older.

The max distance your SRX PRO can go 7.5 miles per single charge.

We offer bumpers and a carrying bag. All our accessory options are located here.

We advise you not to ride your hoverboard in the rain as the moisture can damage the electronics in the hoverboard. We also advise not riding in the rain due to slick conditions the hoverboard may slide from under your feet causing injury.

We advise you not to ride your hoverboard in the snow as the moisture can damage the electronics in the hoverboard. We also advise not riding in the snow due to slick conditions the hoverboard may slide from under your feet causing injury.

The hoverboard performs best when on a smooth surface e.g. carparks, smooth roads, footpaths, & bike lanes and indoors.

  • 1. Start with the hoverboard powered off.
  • 2. Adjust the foot pedals until they are level with each other and the ground.
  • 3. Press and hold the power button for 10 seconds. The LED lights will flash.
  • 4. Press the power button to turn off.
  • 5. Press the power button to turn on. The hoverboard will be calibrated and ready for galactic adventures.

NOTE: You may have to repeat the above process multiple times in order to fully reset and calibrate your hoverboard. For example, you may have to go through the process 3 times in a row before the calibration fully takes effect.

The ​​battery ​will ​take ​approximately ​3 ​hours ​to ​fully ​charge. When you initially plug the charger into a wall outlet, the light on the charging block turns green. When you plug the charger's adapter cable into the device, this light on the charging block turns back to red. The ​​battery ​is ​fully ​charged ​when the ​ ​indicator ​light ​on the charging block changes ​from red ​to ​green.
Tip - test the calibration 3 times with the charger connected and 3 times disconnected.
*Be sure to disconnect the charger on all units once you have a full charge. Avoid over charging.

You can keep your hoverboard sparkly clean! We recommend using a damp cloth to wipe down your product, we’ve found that using a dry scrub brush gets the job done nicely.

Please register your hoverboard here!

To power the hoverboard on, press and hold the silver button on the back of your hoverboard for 1 second. To power the hoverboard off, press the silver button on the back of your hoverboard twice in a row.

Forward Acceleration: Gently push down with your toes. Be prepared tolean forward slightly as the board accelerates.
Backward Acceleration: Gently lift your toes. Be prepared to lean backward as the board accelerates.
To Turn Right: Push gently down with your left toes. Be prepared to shift your weight to the right.
To Turn Left: Push gently down with your right toes. Be prepared to shift your weight to the left.
Slow to Stop: Return to an upright position with your weight evenly balanced.
Check our guide on how to ride a Hoverboard here, to get all the tips and tricks of learning how to ride!

Once you master getting on, work on getting off. It's your natural instinct to step forward off of the board, like you would an escalator or moving sidewalk. Don't do that! You exit hoverboards by stepping backward. If you lean forward to step off, the board will think you want to go forward and you're leaning into a fall. It takes some getting used to, stepping off backward. Hold on to something if you want until you get the hang of it.

Your SRX PRO hoverboard goes a max speed of 7.4 mph.

The max rider weight for the SRX PRO hoverboard is 220lbs.

The GOTRAX SRX PRO is recommended for riders 8 years of age and older.

The max distance your SRX PRO can go 7.5 miles per single charge.

We offer bumpers and a carrying bag. All our accessory options are located here.

We advise you not to ride your hoverboard in the rain as the moisture can damage the electronics in the hoverboard. We also advise not riding in the rain due to slick conditions the hoverboard may slide from under your feet causing injury.

We advise you not to ride your hoverboard in the snow as the moisture can damage the electronics in the hoverboard. We also advise not riding in the snow due to slick conditions the hoverboard may slide from under your feet causing injury.

The hoverboard performs best when on a smooth surface e.g. carparks, smooth roads, footpaths, & bike lanes and indoors.

  • 1. Start with the hoverboard powered off.
  • 2. Adjust the foot pedals until they are level with each other and the ground.
  • 3. Press and hold the power button for 10 seconds. The LED lights will flash.
  • 4. Press the power button to turn off.
  • 5. Press the power button to turn on. The hoverboard will be calibrated and ready for galactic adventures.

NOTE: You may have to repeat the above process multiple times in order to fully reset and calibrate your hoverboard. For example, you may have to go through the process 3 times in a row before the calibration fully takes effect.

The ​​battery ​will ​take ​approximately ​3 ​hours ​to ​fully ​charge. When you initially plug the charger into a wall outlet, the light on the charging block turns green. When you plug the charger's adapter cable into the device, this light on the charging block turns back to red. The ​​battery ​is ​fully ​charged ​when the ​ ​indicator ​light ​on the charging block changes ​from red ​to ​green.
Tip - test the calibration 3 times with the charger connected and 3 times disconnected.
*Be sure to disconnect the charger on all units once you have a full charge. Avoid over charging.

You can keep your hoverboard sparkly clean! We recommend using a damp cloth to wipe down your product, we’ve found that using a dry scrub brush gets the job done nicely.

Please register your hoverboard here!