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Warranty Information

ATTENTION ALL GOTRAX COMMANDERS: Please read these warranty terms carefully and completely to ensure the best experience in the GOTRAX GALAXY.

The manufacturer warranties GOTRAX products to be free from manufacturing defects under normal use for 90 days from the original purchase date.

The GOTRAX Limited Warranty does not cover normal wear and tear, wheels, or any malfunctions, damage or loss resulting from improper assembly, storage, maintenance, or use of any GOTRAX product.

The GOTRAX Limited Warranty is available only to those residing in the United States and Canada.

GOTRAX only warranties products purchased from an authorized dealer and registered at GOTRAX.com/warranty. Customers must register the product serial number at GOTRAX.com/warranty within 30 days of the date of purchase.

Save the original sales receipt and the serial number of the product for your records and future reference.

Renting or modifying a GOTRAX product in any way or using a GOTRAX product for anything other than recreation or transportation will void the Limited Warranty.

The manufacturer is not liable for accidental or consequential loss or damage as a result of the direct or indirect use of any GOTRAX product.

To complete a warranty claim you will need the following:

  • A product Serial number registered with GOTRAX
  • Explanation of the defects
  • Proof of purchase
  • Photo of product
  • Original packaging with all components, manuals, accessories, etc. included

To make a warranty claim for a registered GOTRAX product, please visit our warranty registration page.

International Disclaimer for GOTRAX products purchased in the US or Canada and used outside the US or Canada

GOTRAX sells its products in the US and Canada. The GOTRAX Limited Warranty is not applicable for customers who intend to use GOTRAX products outside of the US and Canada. The GOTRAX Limited Warranty applies only to foreign countries where GOTRAX products are produced for and sold by an authorized channel in that country.

Owners are responsible for all costs of replacement parts and local power adaptors including shipping, taxes, and duties for products purchased in the US or Canada that require service outside of the US or Canada.

Visit support for questions or assistance.

The terms and conditions of the GOTRAX LIMITED WARRANTY are subject to change at any time, without prior written notice.

IMPORTANT NOTICE ON INSURANCE:
Insurance policies may not provide coverage for incidents involving the use of any GOTRAX product. Before operating any GOTRAX product, contact your insurance company to determine the scope of your coverage.