GOTRAX electric scooter, electric bike, hoverboard, and powersports vehicle frames are covered for a replacement warranty. The duration of the warranty period varies by product:

• Adult eBike and eScooter: 2 Years
• Powersports and Kids eScooters: 1 Year
• Hoverboards: 90 Days

This warranty includes a replacement frame only. Labor charges associated with transferring parts to replacement frames are not included. An authorized GOTRAX service representative will determine if the frame meets the replacement standard.

GOTRAX reserves the right to use scratch and dent stock when replacing a frame under this warranty. Frame styles and/or colors not in stock may be replaced with a compatible style and/or color at GOTRAX discretion.

Frame issues excluded from this warranty include but are not limited to:

• Corrosion
• Paint fade, scratches, and impact marks
• Impact damage
• Non-reversible modification (such as drilling or welding)
• Chain guard mounted to the frame, if applicable

GOTRAX batteries are covered for the full length of the product’s warranty.

During the duration of the warranty, a defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery will remain unchanged from the original purchase date.

No cash reimbursement will be made.

Batteries can be assessed and found defective directly by GOTRAX only.

This Limited Warranty does not cover:

• Defects or damage resulting from accidents, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemical exposure, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;
• Defects or damage caused by private modification;
• Scratches, dents, and cosmetic damage, unless caused by GOTRAX;
• Products that have the serial number or bar-code removed, defaced, damaged, altered, or made illegible;
• Ordinary wear and tear;
• Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by GOTRAX for the Products;
• Defects or damage caused by the assembly, testing, operation, maintenance, installation, service, repair, or adjustment of the Products in a manner that varies from the Assembly Instructions or Owner's Manual;
• Defects or damage resulting from external causes such as collision, fire, flooding, windstorms, lightning, earthquakes, exposure to weather conditions, theft, blown fuses, or improper use of any electrical source.

In addition, with respect to the battery, this Limited Warranty does not cover defects or damage resulting from following actions or situations:

• Charging with a battery charger not intended or appropriate for use with the Battery;
• Using a battery charger improperly;
• If any of the seals on the battery are broken or show evidence of tampering;
• If the Battery has been used in equipment other than the Scooter / Bike for which it is specified.

Original GOTRAX parts and components are covered for the duration specified in the product’s warranty.

This Limited Warranty does not cover:

• Parts compromised by corrosion due to exposure to the elements (moisture, heat, etc.);
• Damage or deterioration of the surface finish, appearance, or aesthetics of the product;
• Labor charges for part replacement or changeover;
• Defects or damage resulting from accidents, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;
• Scratches, dents, and cosmetic damage not caused by GOTRAX;
• Products with the serial number or bar-code removed, defaced, damaged, altered, or made illegible;
• Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by GOTRAX for the Products;
• Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from the Assembly Instructions or Owner's Manual;
• Defects or damage resulting from external causes, such as collision, fire, flooding, windstorms, lightning, earthquakes, exposure to weather conditions, theft, blown fuses, or improper use of any electrical source.
• Ordinary wear and tear not resulting from defects in workmanship or materials.

Wear and tear can be assessed by GOTRAX. Parts not typically covered include but are not limited to:

• Brake pads
• Rotors
• spokes
• Tires/tubes
• Chains
• Chain rings
• Cassettes
• Crank-set
• Screws
• Fenders
• Keys