GOTRAX Electric Bike Error Codes

If you're experiencing an issue with your GOTRAX electric bike, your bike's display may begin showing an error code.
This list of error codes for every GOTRAX e-bike model should help you diagnose and fix your issue.
If you're having trouble identifying your error, or if you're unable to repair your bike on your own, reach out to GOTRAX customer support.

General eBike Error Codes

These error codes apply to most GOTRAX electric bikes, including:

The Tundra Fat Tire eBike
F Series Folding eBikes (F1, F1V2, F2, F2V2, F3, F5)
CTI Series eBikes

ERROR CODE: 21

The bike is experiencing an issue with its motor. To fix this error, try the following steps:

Check if the motor connection cable is working properly.
If the motor connection cable is functioning normally, you'll need to replace the motor.

ERROR CODE: 22

The bike is experiencing an accelerator failure. To fix this error, you will need to do the following:

Check if the accelerator connection cable is working properly.
If the cable appears to be functioning normally, you'll need to replace the accelerator.

ERROR CODE: 23 OR 24

The bike is experiencing an issue with its motor. To fix this error, try the following steps:

Check if the motor connection cable is working properly.
If the motor connection cable is functioning normally, you'll need to replace the motor.

ERROR CODE: 25

The bike is experiencing an issue with its brakes. To fix this error, do the following:

Check if the brake connection cable is working properly.
If the cable is functioning normally, replace the brake handle.

ERROR CODE: 30

The bike is experiencing an issue with its display. To fix this error, do the following:

Check if the display connection cable is working properly.
If the cable is functioning normally, replace the display.

EBE Series Error Codes

These error codes apply to the GOTRAX EBE2 and EBE4 Electric Bikes.
The EBE1 Electric Bike does not have error codes. If you're experiencing issues with an EBE1 Electric Bike, you will need to file a claim or reach out to GOTRAX customer service.

ERROR CODE: E02

The bike is experiencing an issue with its brakes. To fix this error, try following these steps:

Adjust your brake calipers so that they operate effectively.

ERROR CODE: E03

The bike is experiencing an issue with its power assist sensor. To fix this error, try following these steps:

Change your speed settings or gear.
If your bike continues to show an error code after attempting to change your speed settings or gear, contact customer service.

ERROR CODE: E06

The bike is experiencing an issue with battery cell voltage. To fix this error, try following these steps:

Replace the battery.

ERROR CODE: E07

The bike is experiencing an issue with its motor. To fix this error, try following these steps:

Replace the motor or motor wheel assembly.

ERROR CODE: E08

The bike is experiencing an issue with its handlebars. To fix this error, try following these steps:

Replace the handlebars.

ERROR CODE: E09

The bike is experiencing an issue with its controller. To fix this error, try following these steps:

Replace the controller.

ERROR CODE: E10,E11,E12

The bike is experiencing an issue with its internal communication. To fix this error, try following these steps:

Reach out to GOTRAX customer support. This is an internal issue, so the bike will need to be repaired.

ERROR CODE: E13

The bike is experiencing an issue with its headlight. To fix this error, try following these steps:

Replace the headlight.

Transfer and Transit Error Codes

These error codes apply to the GOTRAX Transfer and Transit Electric Bikes.

ERROR CODE: 21

The bike is experiencing an issue with its electric current. To fix this error, try the following steps:

Check whether the three phase lines of the motor are short-circuited.

ERROR CODE: 22

The bike is experiencing an accelerator failure. To fix this error, you will need to do the following:

Check if the accelerator connection cable is working properly.
If the cable appears to be functioning normally, you'll need to replace the accelerator.

ERROR CODE: 23 OR 24

The bike is experiencing an issue with its motor. To fix this error, try the following steps:

Check if the motor connection cable is working properly.
If the motor connection cable is functioning normally, you'll need to replace the motor.

ERROR CODE: 25

The bike is experiencing an issue with its brakes. To fix this error, do the following:

Check if the brake connection cable is working properly.
If the cable is functioning normally, replace the brake handle.

ERROR CODE: 30

The bike is experiencing an issue with its display. To fix this error, do the following:

Check if the display connection cable is working properly.
If the cable is functioning normally, replace the display.

DIRT and Approach Error Codes

These error codes apply to the GOTRAX D1RT and Approach Electric Mountain Bikes.
Because these bikes do not have a digital display, the D1RT and Approach instead use flashing lights on the handlebar console to convey an error. Pay attention to the pattern and location of the flashing lights to diagnose your issue. The lights will flash in a cycle that will repeat itself once the pattern is complete.

FIRST INDICATOR LIGHT FLASHES TWICE, THEN THE SECOND INDICATOR LIGHT FLASHES ONCE.

The bike is experiencing an issue with its power supply current. To fix this error, try the following steps:

Check whether the controller connection cable is working properly.
If the controller connection cable is functioning normally, replace the controller.

FIRST INDICATOR LIGHT FLASHES TWICE, THEN THE SECOND INDICATOR LIGHT FLASHES TWICE.

The bike is experiencing an issue with the throttle. To fix this error, you will need to do the following:

Check if the throttle connection cable is working properly.
If the cable appears to be functioning normally, you'll need to replace the throttle.

FIRST INDICATOR LIGHT FLASHES TWICE, THEN THE SECOND INDICATOR LIGHT FLASHES THREE TIMES.

The bike is experiencing an issue with its motor. To fix this error, try the following steps:

Check if the motor connection cable is working properly.
If the motor connection cable is functioning normally, you'll need to replace the motor.

FIRST INDICATOR LIGHT FLASHES TWICE, THEN THE SECOND INDICATOR LIGHT FLASHES FIVE TIMES.

The bike is experiencing an issue with its brakes. To fix this error, do the following:

Check if the brake connection cable is working properly.
If the cable is functioning normally, replace the brake handle.

THE FIRST INDICATOR LIGHT FLASHES THREE TIMES.

The bike is experiencing an issue with its display. To fix this error, do the following:

Check if the handlebar console connection cable is working properly.
If the cable is functioning normally, replace the handlebar console.

Porter Error Codes

These error codes apply to the GOTRAX Porter Cargo Electric Bike.

ERROR CODE: 21

The bike is experiencing an issue with its accelerator. To fix this error, try the following steps:

Check if the accelerator connection cable is working properly.
If the cable appears to be functioning normally, you'll need to replace the accelerator.

ERROR CODE: 22 OR 23

The bike is experiencing an issue with its motor. To fix this error, you will need to do the following:

Check if the motor connection cable is working properly.
If the motor connection cable is functioning normally, you'll need to replace the motor.

ERROR CODE: 24

The bike is experiencing an issue with its brakes. To fix this error, try the following steps:

Check if the brake connection cable is working properly.
If the cable is functioning normally, replace the brake handle.

ERROR CODE: 25

The bike is experiencing an issue with its display. To fix this error, do the following:

Check if the display connection cable is working properly.
If the cable is functioning normally, replace the display.

ERROR CODE: 26

The bike is experiencing an issue with its motor overheating. To fix this error, do the following:

Wait 5-10 minutes for the motor to cool. The bike should recover on its own.

ERROR CODE: 30

The bike is experiencing an issue with its display. To fix this error, do the following:

Check if the display connection cable is working properly.
If the cable is functioning normally, replace the display.

Shoreline and Aeroluxe Error Codes

These error codes apply to the GOTRAX Shoreline and Aeroluxe Electric Beach Cruisers.
Because these bikes do not have a digital display, the Shoreline and Aeroluxe instead use flashing lights on the handlebar console to convey an error. Pay attention to the pattern and location of the flashing lights to diagnose your issue.

GEAR 1 LIGHT FLICKERS

The bike is experiencing an issue with its current. This is typically caused by a short circuit in the controller or motor. To fix this issue, check whether the three phase lines of the motor are short-circuited.

GEAR 2 LIGHT FLICKERS

The bike is experiencing an issue with the throttle. This is typically caused by the throttle not being properly reset. To fix this issue, check whether the throttle cable is properly connected or if the throttle is turning back normally.

GEAR 3 LIGHT FLICKERS

The bike is experiencing an issue with its motor. This is typically caused by the motor phase line becoming loose or damaged. To fix this issue, check whether the motor phase or motor cable is properly connected with the controller.

GEAR 4 LIGHT FLICKERS

The bike is experiencing an issue with its motor. This is typically caused by the motor hall wire coming loose or the communication hall becoming damaged. To fix this issue, check whether the motor hall is properly connected.

GEAR 5 LIGHT FLICKERS

The bike is experiencing an issue with its brakes. To fix this issue, check whether the brake handle has been reset back to its regular position.

ALL GEAR LIGHTS FLASHING

The bike is experiencing abnormal communication between the display and the controller. This is typically caused by the connection cable coming loose, an incorrect sequence, mismatched protocol, or a damaged interface circuit. To fix this issue, check whether the cables connecting the controller to the display are properly connected.

LINE Error Codes

These error codes apply to the GOTRAX L1NE Electric Mountain Bike.

ERROR CODE: 01, 02, 03, 05, 08, 49, 64, 65, 66

The bike is experiencing an issue with its controller. To fix this error, try the following steps:

Check if the controller connection cable is working properly.
If the cable appears to be functioning normally, you'll need to replace the controller.

ERROR CODE: 04

The bike is experiencing a brake or throttle failure. To fix this error, you will need to do the following:

Check if the display connection cable is working properly.
If the cable appears to be functioning normally, you'll need to replace the brakes and throttle.

ERROR CODE: 06, 56, 67

The bike is experiencing an issue with its motor. To fix this error, try the following steps:

Check if the motor connection cable is working properly.
If the motor connection cable is functioning normally, you'll need to replace the motor.

ERROR CODE: 09

The bike is experiencing an issue with the voltage of the battery. To fix this error, do the following:

Check whether the battery voltage is too high or too low.

ERROR CODE: 48

The bike is experiencing an issue with its display. To fix this error, try the following steps:

Check if the display connection cable is working properly.
If the cable is functioning normally, replace the display.

ERROR CODE: 54, 80

The bike is experiencing an issue with its torque sensor. To fix this error, try the following steps:

Check if the sensor connection cable is working properly.
If the cable is functioning normally, replace the sensor.

ERROR CODE: 55

The bike is experiencing an issue with its brake or speedometer. To fix this error, try the following steps:

Check if the brake and speedometer connection cable is working properly.
If the cable is functioning normally, replace the brakes and speedometer.

MX1 Error Codes

These error codes apply to the GOTRAX MX1 Mid Drive Electric Bike.

ERROR CODE: 0x90, 0x11

The bike is experiencing an issue with its torque sensor. While this issue is occurring, the motor's output will stop.

ERROR CODE: 0x92

The bike is experiencing an issue with its torque sensor. While this error is occurring, the bike will switch to using a cadence sensor.

ERROR CODE: 0x13

The bike is experiencing an issue with its gear sensor.

ERROR CODE: 0x15

The bike is experiencing an issue with its speed sensor.

ERROR CODE: 0x18

The bike is experiencing an issue with its cadence sensor. While this error is occurring, the motor's output will stop.

ERROR CODE: 0x20, 0x25

The bike's motor temperature is high. While this error is occurring, the motor's output will reduce.

ERROR CODE: 0xA1, 0xA6

The bike's motor is overheating. While this error is occurring, the motor's output will reduce.

ERROR CODE: 0x22

The bike's motor is experiencing an issue with its temperature sensor. While this error is occurring, the motor's output will reduce.

ERROR CODE: 0xA7

The bike's motor is experiencing an issue with its temperature sensor. While this error is occurring, the motor's output will reduce.

ERROR CODE: 0x80, 0x01

The bike's motor is experiencing a motor communication issue. While this error is occurring, the motor's output will stop.

ERROR CODE: 0x32

The bike's motor is experiencing a Lora communication issue. While this error is occurring, the motor's output will stop.

ERROR CODE: 0x40, 0x41, 0xC2, 0x43, 0x52

The bike's motor is experiencing an issue with its motor. While this error is occurring, the motor's output will stop.

ERROR CODE: 0xD0, 0x51, 0xE0

The bike's motor is experiencing an issue with its battery. While this error is occurring, the motor's output will stop.

ERROR CODE: 0xE5

The bike's motor is experiencing an issue with its display. While this error is occurring, the motor's output will stop.

Riverwest and Elevation Error Codes

These error codes apply to the GOTRAX Riverwest and Elevation Electric Bikes.
The Riverwest and Elevation use flashing lights on the handlebar console to convey an error. Pay attention to the pattern and location of the flashing lights to diagnose your issue.

GEAR 1 LIGHT FLICKERS

The bike is experiencing an issue with its controller. To fix this issue, check whether the controller connection cable is properly connected.

GEAR 2 LIGHT FLICKERS

The bike is experiencing an issue with the throttle. To fix this issue, check whether the throttle cable is properly connected or if the throttle is turning back normally.

GEAR 3 LIGHT FLICKERS

The bike is experiencing an issue with its motor. To fix this issue, check whether the motor phase or motor cable is properly connected with the controller.

GEAR 4 LIGHT FLICKERS

The bike is experiencing an issue with its motor. To fix this issue, check whether the motor hall is properly connected.

GEAR 5 LIGHT FLICKERS

The bike is experiencing an issue with its battery voltage. To fix this issue, check whether the battery voltage is too low. You will likely need to charge your bike as soon as possible.

GEAR 3 AND 5 LIGHT FLICKERS

The bike is experiencing an issue with its brakes. To fix this issue, check whether the brake handle has been properly reset to its regular position.

ALL GEAR LIGHTS FLASHING

The bike is experiencing abnormal communication between the display and the controller. To fix this issue, check whether the cables connecting the controller to the display are properly connected.