Every GOTRAX Hoverboard is tested and certified to UL safety standards. All GOTRAX products are designed by our top engineers with high-quality construction for the utmost safety of our customers.

Our support team and logistics team are both located at our headquarters in Dallas TX. We have built in order tracking and our customer support team is available via contact page submission, email, live chat, or phone. Visit the Contact Us page for more information.

Our #1 mission at GOTRAX is to provide outstanding customer service. We’re dedicated to working our boots off until every customer is satisfied. Every GOTRAX product comes with a 90-day limited warranty and a 30 day return policy! You can contact our customer service M-F by live chat, email, or phone. Our agents are standing by in Dallas, TX ready to help.

GOTRAX provides free shipping on all electric scooters for sale. GOTRAX provides tracking #’s via email and you can check on your order any time at the bottom of our web page. The GOTRAX website is certified to meet the requirements of an amazon seller-fulfilled prime warehouse and has an impeccable track record. We ship via FedEx, UPS, and USPS to the 48 contiguous states. Shipping time extended during holiday season 11/24-12/31 See shipping page for holiday ship times.