GOTRAX

FREE GROUND SHIPPING on all domestic purchases $99 and up SEE DETAILS

FAQ

The gotrax support team is ready to help! Using the form here on our contact page. Our customer support team will answer your request within 24-72 hours.

Our average order fulfillment time is 1 business day, with a 3-5 day shipping time. We ship Monday through Friday. Holiday shipping can increase the time it takes to fulfill your order, for more information you can read our detailed shipping information here.

To track your order simply login @ gotrax.com using your email and password >> select orders and click the order you wish to track. Your tracking number will be listed here.

Additionally you will have received an email with your tracking # sent to the email on your order. If you are having an issue tracking your order feel free to contact us here.

For general Amazon questions, you can call Amazon’s customer support number at (888) 280-4331. You can also head over to the GOTRAX Amazon storefront and click “Ask a Question” on the right side of the page.

You can also “Contact seller” directly from the orders page while logged into your amazon.com account, and our customer service will be happy to respond back to you within 24 hours.

AMAZON PRIME SHIPMENTS: questions on orders fulfilled by Amazon Prime can only be answered by the amazon team, you may contact them here.

Our average order fulfillment time is 1 business day, with a 3-5 day shipping time. We ship Monday through Friday. Holiday shipping can increase the time it takes to fulfill your order, for more information you can read our detailed shipping information here.

Track your order by logging into your amazon.com account >> Click orders >> and click “Track Order” button on the order you would like to track.

30 day no hassle returns available on every product! Read details here.

A 90 day limited warranty is included with every Gotrax product. Click here to read the details of that warranty.

You can learn more about our Extended warranties for different items here.

Click here and head to the bottom of the page where you will enter your information and register your Gotrax product

Yes! But make sure to register your warranty here.