Warranty Policy

Warranty for adult electric scooters & eBikes before 11/1/2023 is 1 year. All Adult electric scooters and ebikes after 11/1/2023 are covered for 2 years.

This Limited Warranty covers all defects in material and workmanship of the Product arising or occurring as a result of your normal and ordinary use of the Product. In the event a defect covered by this Limited Warranty occurs, GOTRAX will repair or replace your Product in accordance with the terms of this Limited Warranty. The applicable period for the Limited Warranty begins from the original purchase date of the Product from an authorized GOTRAX Distributor or Dealer.

In the event that the processing of a warranty claim requires shipping, any such shipping charges are the responsibility of the vehicle's owner. GOTRAX customer service offers shipping labels at a discounted price to our customers. During the duration of this limited warranty, GOTRAX will either repair any defective frame, component, or vehicle, or, at our option, replace any defective frame, component, or vehicle with the same or most nearly comparable model or component then available. GOTRAX reserves the right to use scratch, dent, and refurbished stock when replacing a part or vehicle under this warranty. An authorized GOTRAX service representative will determine if the frame meets the replacement standard.

Warranty Periods

The warranty period for GOTRAX products depends on the type of product. The warranty periods for adult electric bikes and scooters, hoverboards and kid's scooters, and powersports vehicles are listed below.

Adult Electric Bikes and Scooters

Adult eBike and eScooter replacements and repairs are covered for a period ranging from 90 days to 2 years following the purchase of the product, depending on the component. This warranty covers vehicles with an MSRP of $499 or higher. For more details about which parts are covered and for how long, refer to the adjacent list.

Hoverboards

All hoverboards are covered for a period of 90 days following the initial purchase of the product.

Powersports and Kids eScooters

All GOTRAX powersports items (including dirt bikes, ATVs, and golf carts) and kids electric scooters (electric scooters with an MSRP below $499) are covered for a period of 1 year following the initial purchase of the product.

Covered Products

GOTRAX will replace any component that is deemed to be defective or damaged (including damage incurred during shipment), except in case of user error. The warranty covers the listed products and follows the terms below:

Part Categories

Warranty Claims

All claims to this warranty must be made through GOTRAX and submitted to support@gotrax.com or through our claim page here. Proof of purchase and photos or videos of the damaged product are required when submitting any warranty request. Before making a warranty claim, you are encouraged to contact GOTRAX via support@gotrax.com, as there may be a simple fix for your problem that does not necessitate filing a claim. Valid warranty claims made within the warranty period be processed through GOTRAX.

GOTRAX will not replace any part without first seeing photos or video of the damaged product. Customers must provide this evidence by email.

ATTENTION: GOTRAX will not cover installation fees for repairs and replacement parts.

Shipping Damage Claims

In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact support@gotrax.com and provide us with photo or video proof.

No free accessories are eligible for replacement or compensation if they are scratched during transportation.

NOTICE: We will not accept shipping damage claims filed more than 7 days after receipt of any products.