Warranty Policy

For Items purchased before 7/21/2021 please view our previous warranty

Warranty

The GOTRAX Electric Scooters come with a six month warranty that is non-transferable after the product’s initial sale. Covering parts due to manufacturing defects. If a defect arises during the warranty period, GOTRAX will repair the affected product at no charge, exchange with an equivalent refurbished replacement (refurbished units might have cosmetic signs of use), or supply a replacement part if the problem is isolated and can be rectified with new part(s). 

Items damaged due to misuse of the scooter, or incidental issues due to normal wear and tear (such as flat tires, screws, tire tubes, kick stands, worn brakes, joints loosening), are not covered under the warranty replacement program.  However, parts can be purchased directly from our website in these situations. 

No reimbursement is provided for towing, loss of time, loss of use, inconvenience, incidental or consequential damages.

During the warranty period the customer is responsible for return shipping, and can purchase a shipping label at a discount rate from our customer service team. 

Battery Related IssuesLithium-ion battery packs are consumable products that can lose charge capacity over time. See here for tips on prolonging the life of your battery. (link to scooter info page on how to take care of scooter) Defective batteries are rare, but they are covered under warranty.  Receiving a defective battery would usually mean it can not be charged or operated inside the scooter.  If you believe your battery is defective, please upload photos of the battery's serial number below. If due to manufacturers defect customers are issued either a 1 time replacement battery or scooter. 

Dead on Arrival: In the rare case where your scooter arrives defective, GOTRAX will either replace the defective component, repair the scooter, or send a replacement unit at no charge.  In situations where the scooter needs to be sent back to us, we will provide a prepaid return label. Dead on Arrival claims must be made within the first 14 days.

Modifications to product: No unapproved modifications can be made to the product, its performance or otherwise, in order for this Limited 90 Day Warranty to remain in effect.

Aging: This Limited 180 Day Warranty will not cover any damage which results from aging, such as fading of paint, deterioration of plated surfaces, deterioration of rubber or plastics, or rusting.

Cosmetic Damage: T Warranty does not cover minor surface blemishes, rips, tears, or other cosmetic damage due to normal use, or other intentional or unintentional damage to the product.

Neglect: Damage due to misuse or neglect, use other than as specified in the Owner’s Manual, or use under abnormal conditions are not covered by this Limited 180 Day Warranty.

Weather: Warranty is void if weather related water damage is determined. Owner is responsible for storage and protection from the weather.

Second Hand Purchase: This limited warranty does not cover products sold second hand, open box, including but not limited to floor models (unless manufacturer’s warranty approved upon date of purchase). Refurbished equipment, equipment sold without a manufacturer’s warranty or sold “as is”.

Warranty is void if your Hoverboard/Scooter shows visible signs of damage or has been misused beyond what is considered normal use, including water damage. Wear and tear is not covered under this warranty, only defects in craftsmanship such as receiving a product DOA or a bad chipboard.

Mulberry Extended Warranty:  The extended warranty is available to purchase at checkout or up to 30 days after purchase.  For more details on the extended warranty, including instructions on how to submit a claim - please see **Link to mulberry**

For customers experiencing issues that fall outside the warranty period, we are still here to help.  Spare parts can be purchased directly from our online store, and we provide detailed instructions for replacing common components. 

International Customers

The same warranty and return conditions outlined above also apply for international orders shipped outside the US.  However, the buyer will be responsible for shipping and customs duties & taxes when shipping the product back for a return or repair.