Support
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Talk to real people based in Dallas, Texas.
Mon–Fri, 8:30am–5pm CT
Resources
Skip the Wait
Need a quick solution? Most questions or issues can be answered through one of the links below. If you can't find a fix for your problem, feel free to reach out to our team directly using our contact form.
Order statusTrack your delivery
Cancel an orderSame day only, before 4pm CT, Mon–Fri
ReturnsReview our 31-day return policy
File a claimWarranty Claims
User manualsFind a PDF for every model
TroubleshootingQuick fixes for common issues
FAQShipping, charging, sizing and more
Golf cart supportContact our Dedicated team ↗
Talk to a Human
Contact Us
Call1-844-446-8729Mon - Fri, 8:30 am – 5:00 pm CT
Emailsupport@gotrax.comWe reply on business days
Speed things up: have your order number and your product's serial number handy. For issues with a ride, a short video helps us fix it faster.
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