We believe your business is no one else’s. Your privacy is important to you…and therefore, to us. So we’ll protect the information you share with us. To protect your privacy, GoLabs, Inc. follows different principles in accordance with worldwide practices for customer privacy and data protection.

We won’t sell or give away your name, mailing address, phone number, email address, credit card number or any other information to anyone.
We’ll use state-of-the-art security measures to protect your information from unauthorized users.

NOTICE

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you create a Registration ID on the site or when you download free software, enter a contest, order e-mail newsletters or join a limited-access premium site. We use your Personal Information for four primary purposes:

To make the site easier for you to use by not having to enter information more than once.
To help you quickly find software, products, services or information.
To help us create content most relevant to you.
To alert you to product upgrades, special offers, updated information and other new services from GoLabs, Inc.

CONSENT

If you choose not to register or provide personal information, you can still use most of GoLab’s website. But you will not be able to access the areas that require registration.

If you decide to register, you will be able to select the kinds of information you want to receive from us by subscribing to various services, like our electronic newsletters or new product announcements. If you do not want us to communicate with you about other offers regarding our products, programs, events, or services by e-mail, postal mail, or telephone, you may select the option stating that you do not wish to receive marketing messages from GoLabs, Inc.

ACCESS

We will provide you with the means to ensure that your personal information is correct and current. You may review and update this information at any time at the help center. There, you can:

View and edit personal information you have already given us.
Tell us whether you want us to send you marketing information.
Sign up for electronic newsletters about our services and products.
Register. Once you register, you won’t need to do it again. Wherever you go on our website(s), your information stays with you.

SECURITY

GoLabs has taken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honored. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

We guarantee your e-commerce transactions to be 100% safe and secure. When you place orders, or access your personal account information, you’re utilizing a secure server software SSL, which encrypts your personal information before it’s sent over the Internet. SSL is one of the safest encryption technologies available.

In addition, your transactions are guaranteed under the Fair Credit Billing Act. This Act states that your bank cannot hold you liable for more than $50.00 in fraudulent credit card charges. If your bank does hold you liable for $50.00 or less, we’ll cover your liability provided the unauthorized, fraudulent use of your credit card resulted through no fault of your own and from purchases made from us over our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

GoLabs strictly protects the security of your personal information and honors your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

Your personal information is never shared outside the company without your permission. Inside the company, data is stored in password-controlled servers with limited access. Your information may be stored and processed in the United States or any other country where GoLabs, its subsidiaries, affiliates or agents are located.

You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your user name and password, so do not share these with others.

NOTICE TO PARENTS

Parents or guardians: we want to help you guard your children’s privacy. We encourage you to talk to your children about the safe and responsible use of their Personal Information while using the Internet.

The GoLabs website does not publish content that is targeted to children. However, if you are concerned about your children providing GoLabs with any personal information without your consent, GoLabs may offer a kids account. It allows parents to give parental consent for the collection, use and sharing of children’s (ages 15 and under) personal information online.

GOLAB’S CHILDREN’S ONLINE PRIVACY PROTECTION POLICY

GoLabs, Inc. is committed to protecting the privacy of children who use our site(s) and applications. This Children’s Online Privacy Policy explains our information collection, disclosure, and parental consent practices with respect to information provided by children under the age of 13 (“child” or “children”). This policy is in accordance with the U.S. Children’s Online Privacy Protection Act (“COPPA”), and outlines our practices in the United States regarding children’s personal information.

If you have questions or concerns regarding our Children’s Online Privacy Policy or practices, please contact us at the contact information located below. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact via direct phone call at: 1-844-4GOTRAX immediately.

THE INFORMATION THAT WE COLLECT FROM CHILDREN, HOW WE USE IT, AND HOW AND WHEN WE COMMUNICATE WITH PARENTS

GoLabs offers to its users a range of products and sites, some of which may be primarily targeted at children, and others that are intended for users of all ages and their families. Our sites and applications offer a variety of activities, including activities that may collect information from children. Below we summarize potential instances of collection and outline how and when we will provide parental notice and/or seek parental consent. In any instance that we collect personal information from a child, we will retain that information only so long as reasonably necessary to fulfill the activity request or allow the child to continue to participate in the activity, and ensure the security of our users and our services, or as required by law. In the event we discover we have collected information from a child in a manner inconsistent with COPPA’s requirements, we will either delete the information or immediately seek the parent’s consent for that collection.

GoLabs, Inc.

Email: privacy@gotrax.com

In any correspondence such as e-mail or mail, please include the child’s username and the parent’s email address and telephone number. To protect children’s privacy and security, we will take reasonable steps to help verify a parent’s identity before granting access to any personal information.

ENFORCEMENT

If for some reason you believe GoLabs has not adhered to these principles, please notify us by e-mail at privacy@gotrax.com and we will do our best to determine and correct the problem promptly. Be certain the words Privacy Policy are in the Subject line.

ELECTRONIC PRODUCT REGISTRATION

When you buy and install (if needed) a new product, we may ask you to register your purchase electronically. When you do, we merge your registration information with any information you’ve already left with us (we call that information your personal profile). If you haven’t previously registered with us, we create a personal profile for you from your product registration information. If you ever want to review or update that information, you can visit the help center, click on update profile, and edit any of the personal information in your profile. If you haven’t already created a Registration ID, we will ask you to do so. This ensures that only you can access your information.

CUSTOMER PROFILES

As mentioned above, every registered customer has a unique personal profile. Each profile is assigned a unique personal identification number, which helps us ensure that only you can access your profile.

When you register, we create your profile, assign a personal identification number, then send this personal identification number back to your hard drive in the form of a cookie, which is a very small bit of code. This code is uniquely yours. It is your passport to seamless travel across our website(s), allowing you to download free software, order free newsletters, and visit premium sites without having to fill out registration forms with information you’ve already provided. Even if you switch computers, you won’t have to re-register – just use your Registration ID to identify yourself.

WHAT WE DO WITH THE INFORMATION YOU SHARE

When you join us, you provide us with your contact information, including your name and email address. We use this information to send you updates about your order, questionnaires to measure your satisfaction with our service and announcements about new and exciting services that we offer. When you order from us, we ask for your credit card number and billing address. We use this information only to bill you for the product(s) you order at that time. For your convenience, we do save billing information in case you want to order from us again, but we don’t use this information again without your permission.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

We occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.

GoLabs will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on GoLabs or the site; (b) protect and defend the rights or property of GoLabs and its family of websites, and, (c) act in urgent circumstances to protect the personal safety of users of GoLabs, its websites, or the public.

THIRD PARTY DISCLOSURE

GoLabs or our the site links to third party websites, services, and applications, including but not limited to Facebook, (“Third Party Services”) that you can choose to access through our site and services. The GoLabs Privacy Policy does not apply to Third Party Services. As we do not own or control these Third Party Services, the privacy policies of these Third Party Services may be different than that of GoLabs. The privacy policies of the Third Party Services dictates any Personal information submitted to Third Party Services.

To Communicate directly with the Company: privacy@gotrax.com

 

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