Thanks to some hard work from our Customer Service and Service Center teams GOTRAX, as of 8/15/2022, can now extend their warranty from 6 Months to a 1 Year Limited Warranty. Your GOTRAX e-rideables will now be covered longer than they have ever been before for no additional cost. Please note that products purchased before 8/15/2022 will still be under our 6 Month Warranty Policy. You can read the electric scooter and e-bike 1 Year Limited Warranty Policies below:
1-Year Limited Warranty Policy for Electric Scooters
Here are the Parts covered under the 1 Year Warranty for Electric Scooters:
Vehicle Body - 1 year
- Deck
- Front/Rear Wheel Hub Motor Assembly
- Front Fork and Neck Assembly
- Rear Fork Assembly
- Stem (Battery Cabin)
- Dashboard / Console
- Stem
- Handlebar
- Spring Cable
- Charge Port Failure (dirt/water/mud in port not covered)
- Bottom Cover (Metal)
1-Year Limited Warranty Policy for E-Bikes
Here are the Parts covered under the 1 Year Warranty for Electric Bikes:
Vehicle Body - 1 year
- Frame
- Rear Wheel Hub Motor Assembly
- Front Fork and Neck Assembly
- Rear Fork Assembly
- Handlebars
- Dashboard / Console
- Stem
- Spring Cable
- Charge Port Failure (dirt/water/mud in port not covered)
- Bottom Cover (Metal)
We want to people to be able to enjoy riding their electric scooters and e-bikes without interruption. Unfortunately, sometimes people run into issues on their GOTRAX but we are here to help.
Be sure to check out our Parts page if you are outside our warranty period. If you are unsure of what part you need replaced don't hesitate to contact our Customer Support Team by emailing support@gotrax.com or filing a claim.
Remember to ride safe and always wear a helmet!
