Changing or Cancel Order

Cancelling or changing an order

During the holiday season GOTRAX is processing thousands of orders per day, and once the order is placed it can be near impossible to find the individual shipping label in time to shop the shipment. So please be very careful to have the correct products, and shipping information when placing your order.

If it is still the same day that you placed an order and you would like to check if our customer service can change or cancel an order please open our chat window in the bottom left, and we will do our best to see if we can adjust the order for you. Thank you!

CHAT IS AVAILABLE Monday - Friday 9am-5pm CST

Free shipping

Average Shipping time of 3-5 business days.

Customer service

Based in Dallas TX, Available M-F 9am-5pm

Monthly Payments

finance your new ride with Shop Pay

2 Year Warranty

All Adult eScooters & eBikes are covered for 2 year from any manufacturers defects.

14 Day Returns

Our simple returns process takes about 48 hours.