If you are within our Warranty Period of 14 Days to 1 Year here are the following steps to repairing your GOTRAX:

1. File A Repair Claim
2. A Customer Service (CS) Agent will verify purchase.
3. GOTRAX will Offer Repair and Troubleshooting
4. GOTRAX can send you Parts or We can Repair it For You.
5. A CS Agent will Create a Repair Order
6. You Will be sent a Shipping Label and Repair Order Terms (If you Own an E-Bike, we'll set-up an appointment with a local repair shop. No Shipping Required)
7. Your Product Arrives at the GOTRAX Warehouse and is Repaired
8. GOTRAX Will then Send Your Product back to you

If You Are Outside Our Warranty Period Here are the Following Steps to Repairing Your GOTRAX:

1. Purchase the Repair Service for your Model of GOTRAX (Look Below). The Cost below is for Shipping and Labor. GOTRAX will invoice you for any additional parts needed.
2. A CS Agent will Create a Repair Order
3. You Will be sent a Shipping Label and Repair Order Terms (If you Own an E-Bike, we'll set-up an appointment with a local repair shop, No Shipping Required)
4. Your Product Arrives at the GOTRAX Warehouse and is Repaired
5. GOTRAX Will then Send Your Product back to you