GOTRAX Repair Service
Introducing GOTRAX's Warranty Repair Service. This program is for customers that are still within our 1 Year or 2 Year Warranty Policy.
How it works
- Fill out the claim form below, with all information and proof of purchase or order number.
- Once we have all the information, our mechanics will reach out to you via the email or phone number provided to determine a solution, and will provide you with a Repair Order number.
- It is the customer's responsibility to ship the product to our warehouse and clearly label the box with the Repair Order number provided by our mechanic.
- GOTRAX will repair or replace the product and ship it back to you, free of charge.
Products purchased before 11/01/2023 will be covered our 1 Year Policy. Products purchased after 11/01/2023 will be covered under our 2 Year Policy.
- Warranty Parts or Repairs 1 Year - Electric Scooter / E-Bikes
- Warranty Parts or Repairs 2 Year - See Full Policy Here