Gotrax Repair Program

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Woman riding a GOTRAX Flex Commuter Electric Scooter

In-Warranty Repairs

If you are within our Warranty Period of 14 Days to 1 Year here are the following steps to repairing your GOTRAX:

  1. File A Repair Claim
  2. A Customer Service (CS) Agent will verify purchase.
  3. GOTRAX will Offer Repair and Troubleshooting
  4. GOTRAX can send you Parts or We can Repair it For You.
  5. A CS Agent will Create a Repair Order
  6. You Will be sent a Shipping Label and Repair Order Terms (If you Own an E-Bike, we'll set-up an appointment with a local repair shop. No Shipping Required)
  7. Your Product Arrives at the GOTRAX Warehouse and is Repaired
  8. GOTRAX Will then Send Your Product back to you

Out-Of-Warranty Service

If You Are Outside Our Warranty Period Here are the Following Steps to Repairing Your GOTRAX:

  1. Purchase the Repair Service for your Model of GOTRAX (Look Below). The Cost below is for Shipping and Labor. GOTRAX will invoice you for any additional parts needed.
  2. A CS Agent will Create a Repair Order
  3. You Will be sent a Shipping Label and Repair Order Terms (If you Own an E-Bike, we'll set-up an appointment with a local repair shop, No Shipping Required)
  4. Your Product Arrives at the GOTRAX Warehouse and is Repaired
  5. GOTRAX Will then Send Your Product back to you