Electric Bike Troubleshooting Guide

Take care of your ride so it can take care of you. Learn more about your GOTRAX from full overviews and specs to troubleshooting. This is the one stop shop to get answers to any questions you have about your e-bike

E-Bike Brake Adjustment

Full Video

Error Codes

These codes will pop up over your console's display when there are issues within your electric bike. Codes often have simple solutions and we are here to assist. We'll go through each electric bike and the error codes that occur. Please Note, some electric bikes share error codes.

Should you see any of these error codes turn off your electric bike and DO NOT RIDE it and contact GOTRAX Customer Service here.

EBE1 - ALPHA - EMERGE - ENDURA - TRAVELER

These models of e-bike only feature an LED Display. They cannot show error codes. If you experience problems with any of these models of e-bike file a claim below.

File A Claim

EBE2 - EBE4

  • 0 - Normal Status
  • E02 - Brake
  • E03 - Power Assist sensor failure
  • E06 - Cell Under Voltage
  • E07 - Motor Failure
  • E08 - Handlebar Failure
  • E09 - Controller Failure
  • E10 - Communication reception failure
  • E11 - Communication sending failure
  • E12 - BMS Communication failure
  • E13 - Headlight failure

Solutions

E02 - Adjust your brake calipers so that they operate effectively.

E03 - Change speed settings or gear. If still showing error code, contact Customer Support for assistance.

E06 - Replace Battery.

E07 - Replace Motor or Motor Wheel Assembly.

E08 - Replace Handlebars.

E09 - Replace Controller.

E10, E11, E12 - Contact GOTRAX Customer Support. This is an internal issue and the bike should be sent back for repair.

E13 - Replace Headlight.

F1 - F2 - F5

  • Error 22 - Accelerator Failure
  • Error 23 - Motor Troubleshooting
  • Error 24 - Motor Troubleshooting
  • Error 25 - Brake Failure
  • Error 30 - Display Communication Failure

Solutions

Error 22 - Check accelerator connection cable. If the connection cable is normal, replace the accelerator.

Error 23, Error 24 - Check the motor connection cable. If the connection cable is normal, replace the motor.

Error 25 - Check the brake connection cable. If the connection cable is normal, replace the brake handle.

Error 30 - Check the display connection cable. If the connection cable is normal, replace the display.

Free shipping

Average Shipping time of 3-5 business days.

Customer service

Based in Dallas TX, Available M-F 9am-5pm

Monthly Payments

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2 Year Warranty

All Adult eScooters & eBikes are covered for 2 year from any manufacturers defects.

14 Day Returns

Our simple returns process takes about 48 hours.