Electric Scooter Troubleshooting Gudie

Take care of your ride so it can take care of you. Learn more about your GOTRAX from full overviews and specs to troubleshooting. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard!

Error Codes

These codes will pop up over your console's display when there are issues within your electric scooter. Codes often have simple solutions and we are here to assist. We'll go through each electric scooter and the error codes that occur. Please Note, some electric scooters share error codes.

Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here.

Vibe/GXL V2/Apex

E1 - Communication Failure
E2 - Brake Lever Failure
E3 - Handlebar Failure
E4 - Motor Failure
E5 - Controller/Body End Failure

Solutions

E1, E2, E3 - Remove the console and use a soft rag to clean the connector between the console and battery. If this does not work, replace the console.

E4 - Replace the motor wheel.

E5 - Replace controller / replace entire product.

XR Ultra/XR Elite

21E - Controller Failure
22E - Handlebar Failure
23E - Motor Failure
25E - Brake Lever Failure
30E - Communication Failure

Solutions

21E, 22E, 25E, and 30E - Replace console to fix error code.

23E - Motor needs to be replaced

G3/G4/GMAX/GMAX Ultra

2 - Handlebar Failure
4 - Motor Signal Failure
5 - Brake Lever Failure

Solutions

2 and 5 - Replace the console

4 - Replace the Motor Assembly

G5 / G6

E0: Communication failure
E1: Zero Anomaly (three phase current, average current)
E2: Handlebar failure
E3: Brake lever failure
E4: MOS faults, overcurrent faults
E5: Motor signal failure
E6: Locked Rotor
E7: Undervoltage
E8: Overvoltage
E9: Over temperature

Solutions

E0 - Replace the controller, console and communication line together

E1 - Replace the controller first, if this doesn't solve the issue then replace the motor wheel

E2 - Replace the console first, if this doesn't solve the issue then replace the  controller

E3 - Replace the console first, if this doesn't solve the issue then replace the controller

E4 - Replace the controller first , if not fix then replace the battery

E5 - Replace the motor wheel first , if not fix then replace the controller

E6 - Replace the controller first, if this doesn't solve the issue then replace the battery, if this doesn't solve the issue, then replace the motor wheel

E7 - Replace the battery first, if this doesn't solve the issue then replace the controller

E8 - Replace the battery first, if this doesn't solve the issue then replace the controller

E9 - Replace the motor wheel first, if this doesn't solve the issue then replace the controller