The APEX Walkthrough

The APEX is one our most popular scooters. Our Gotrax customers deserve only the best in products and customer service. Over time, wear and tear is normal on your e-scooter. That is why we are here to help you keep your APEX in the best condition as possible. 

Making Your APEX Last

Be sure to inspect your scooter before and after every ride for damages. This helps to insure you catch any problems quickly to get them solved as fast as possible so you can go back to riding. 

The APEX is a commuter scooter. It works best in cities on smooth roads, paths and bike lanes. Taking your APEX across adverse terrain may cause damage not covered under warranty. It is important to take care of your scooter so it can take care of you. 

DO NOT use any corrosive solvents or cleaners to clean your scooter. A soft damp cloth is the best to use if your scooter needs a wash. DO NOT use a pressure washer to clean your scooter. 

Make sure you do not overcharge your APEX Electric Scooter. Overcharging can shorten the lifespan of your battery, make it over heat quicker and can result in the battery becoming unusable. 

Keep your scooter out of extreme temperatures. High heat, over 110 degrees, and freezing cold, 0 degrees or below, can have adverse affects on your scooter's battery and inner-wiring.

Finally, Tires. Tires should be checked daily. Your tires should be at 50 psi to have a smooth ride and avoid pinching the tubes. 

Installation/Assembly

Check out How to Install your Accessories:

Error Codes

These issues can occur at random and are caused by wide variety of issues from a misplaced wire during production to a bolt that wasn't tightened just right. Here are the most common error codes we have come across and the solutions we recommend for them.

Take a Look at the APEX User's Manual

Please be sure you are still under our 90-Day Warranty before you file a claim. 

If you experience further issues please contact out Customer Support Team.