The G4 Guide

The G4 Guide - GOTRAX

The G4 Walkthrough 

The G4 has been a long time favorite of GOTRAX customers. Our Gotrax customers deserve only the best in products and customer service. Over time, wear and tear is normal on your e-scooter. That is why we are here to help you keep your G4 in the best condition as possible. We are also here to help you troubleshoot, problem-solve, and fix your Gotrax G4 scooter.

Making your G4 Electric Scooter Last

Be sure to inspect your scooter before and after every ride for damages. This helps to insure you catch any problems quickly to get them solved as fast as possible so you can go back to riding. 

The G4 is a commuter scooter. It works best in cities on smooth roads, paths and bike lanes. Taking your G4 across adverse terrain may cause damage not covered under warranty. It is important to take care of your scooter so it can take care of you. 

DO NOT use any corrosive solvents or cleaners to clean your scooter. A soft damp cloth is the best to use if your scooter needs a wash. DO NOT use a pressure washer to clean your scooter. 

Make sure you do not overcharge your G4 Electric Scooter. Overcharging can shorten the lifespan of your battery, make it over heat quicker and can result in the battery becoming unusable. 

Keep your scooter out of extreme temperatures. High heat, over 110 degrees, and freezing cold, 0 degrees or below, can have adverse affects on your scooter's battery and inner-wiring. 

Finally, Tires. Tires should be checked daily. Your tires should be at 50 psi to have a smooth ride and avoid pinching the tubes. 

Error Codes

These issues can occur at random and are caused by wide variety of issues from a misplaced wire during production to a bolt that wasn't tightened just right. Here are the most common error codes we have come across and the solutions we recommend for them.

Error Code E3 Replace Console.
Error Code E5 Clean Console Connection to Battery with Dry Cloth.
Error Code 21e
Replace Console
Error Code 22e 
Unscrew the back of the handlebar panel and check the connections between the throttle and esc and brake. If anything looks damaged or misplaced contact Customer Support 
Error Code E30  Replace Console.


Other Issues  

The integrated digital lock adds an extra layer of security to your scooter. Once the scooter arrives you can change your code from the default 000 to your own custom one. Should your scooter start rolling or moving without the code being input, your scooter's alarm will sound and the headlight will flash. We thank you for choosing Gotrax! 


Check out How to Install your Accessories:


Take a look at the G4 User's Manual

Please be sure you are still under our 90-Day Warranty before you file a claim

If you experience further issues please contact out Customer Support Team. 


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