Expanded Customer Service & Support
We have heard your complaints. We have doubled our Customer Service Team and have made our phone lines live. Call 1-844-446-8729 Mon-Friday from 9:00a.m. to 5:00 p.m. MST and one of our representatives will be able to assist you. You can also submit a claim ticket whenever you want to about a malfunction product or email support@gotrax.com for general questions about GOTRAX or our products.
Doubled Warranty Period
Our increased Customer Service Team and improvements to our products have allowed us to double our warranty period from 3 months to 6 months. You are covered for longer on any of your Gotrax Rideables. Additionally, you can purchase extended 2- or 3-Year warranties through Mulberry.
Repair Service Coming
We can't reveal too much at this time but when April 2022 rolls around expect an update on Repair Services for your Gotrax products to ease the hassle of repairing your product on your own.
Parts Section
We've revamped our Parts Section. Scroll to your specific electric scooter and find all the parts for it instantly. No more scrolling or guessing and accidently buying the wrong part. We are working on getting our Electric Bike Parts stocked and properly labeled on our website but expect more parts soon. We are always adding to it so stay tuned!
Product Guides
If you are having trouble with your product and are looking for a walkthrough/overview of issues look no further. Our Product Guides are here! We go through our most popular products to discuss common issues some of our customers have had with them such as brakes becoming too tight or loose, error codes, and more. Once again, if you have any questions or concerns be sure to contact our Customer Support Team by emailing support@gotrax.com
