Troubleshooting your EBE4
Gotrax may be known for it's hoverboards and electric scooters, but our E-Bikes broke into the electric vehicle scene like a lighting storm. Our EBE4 was the first e-bike in our EBE series designed with 4" wide "Fat" tires for off-road travel and we want to make sure our e-bike riders get the most out of their EBE4.
Making your EBE4 Last
Be sure to inspect your bike before and after every ride for damages. This helps to insure you catch any problems quickly to get them solved as fast as possible so you can go back to riding.
The EBE4 is a fat tire e-bike. It works best in dirt paths and rocky roads but can still be used for your city, bike lane commute. It is important to take care of your e-bike so it can take care of you.
DO NOT use any corrosive solvents or cleaners to clean your e-bike. A soft damp cloth is the best to use if your e-bike needs a wash. DO NOT use a pressure washer to clean your e-bike.
Make sure you do not overcharge the battery on your EBE4. Overcharging can shorten the lifespan of your battery, make it over heat quicker and can result in the battery becoming unusable.
Keep your e-bike out of extreme temperatures. High heat, over 110 degrees, and freezing cold, 0 degrees or below, can have adverse affects on your e-bike's battery and inner-wiring.
If you want to get the most distance out of each charge be sure to use assist mode and avoid zero starting. Frequent braking, driving against the wind, carrying heavy loads including other people and riding with insufficient air pressure can make your battery lose its charge quicker.
Display Settings on the EBE4
When powered on hold the up and down arrow together to bring up the settings menu - Once in the menu use the M button to cycle the settings (P01-P16).
Use the up and down arrows to manipulate the setting.
Settings menu will go away automatically after a short time, or can be turned off by holding the up and down arrows.
P01 – Display Brightness. Controls the brightness of your display screen.
P02 – Kph/Mph switch. Change your speedometer to read out in Miles per Hour or Kilometers per Hour.
P03 – Battery indicator voltage setting (correct setting is 36V for EBE1 and EBE2, 48V for EBE4). Shows the correct voltage for your Electric Bike's Battery.
P04 - Sleep time setting. Adjust the time to when you display will automatically shut off.
P05 - Gear setting.
P06 - Wheel diameter setting.
P07 - Speed measuring magnet quantity setting.
P08 - Speed limit setting.
P09 - Zero start/non-zero start setting.
P10 - Electric/assisted/dual mode compatible setting.
P11 - Boost intensity setting.
P12 - Boost sensitivity setting.
P13 - Assist magnet quantity setting.
P14 - Current setting.
P15 - Under voltage setting.
P16 - Endurance total mileage return to zero (long press and build 5 seconds to return to zero) the number at the end of the line is the factory setting.
Take a Look at the EBE4 User's Manual.
Please be sure you are still under our 90-Day Warranty before you file a claim.
If you experience further issues please contact out Customer Support Team.