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The XR Ultra Guide Posted on

The XR Ultra Walkthrough

Our Gotrax customers deserve only the best in products and customer service. Over time, wear and tear is normal on your e-scooter. That is why we are here to help you keep your XR Ultra in the best condition as possible. 

Making your XR Ultra Last

Be sure to inspect your scooter before and after every ride for damages. This helps to insure you catch any problems quickly to get them solved as fast as possible so you can go back to riding. 

The XR Ultra is a commuter scooter. It works best in cities on smooth roads, paths and bike lanes. Taking your XR Ultra across adverse terrain may cause damage not covered under warranty. It is important to take care of your scooter so it can take care of you. 

DO NOT use any corrosive solvents or cleaners to clean your scooter. A soft damp cloth is the best to use if your scooter needs a wash. DO NOT use a pressure washer to clean your scooter. 

Make sure you do not overcharge your XR Ultra Electric Scooter. Overcharging can shorten the lifespan of your battery, make it over heat quicker and can result in the battery becoming unusable. 

Keep your scooter out of extreme temperatures. High heat, over 110 degrees, and freezing cold, 0 degrees or below, can have adverse affects on your scooter's battery and inner-wiring.

Check out How to Install your Accessories:

Error Codes

E25 Troubleshooting Video [Here] 

Error Code 21e: Current abnormal
Exchange or Return
Error Code 22e: Throttle abnormal
Unscrew the back of the handlebar panel and check the connections between the throttle and esc and brake
Error Code 23e: Motor open phase
Replace Console
Error Code 24e: Motor hall abnormal
Replace Console
Error Code 25e: Brake abnormal
Check the brake handle. There is a little switch inside and if the brake handle doesn’t close all the way, this is the source. Open panel for speed controller, check that the brake handle connection is tight. But, most of the time it’s in the brake handle. Tighten brake cable or make sure the brake handle isn’t bent due to crash or laying it over- if none of these work, check all connections. Wiggle etc.
Error Code 30e: Password Disconnect
Replace Console


Take a Look at the XR Ultra User's Manual

Please be sure you are still under our 90-Day Warranty before you file a claim

If you experience further issues please contact out Customer Support Team. 


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