GKS Electric Scooter for Kids

Terrible customer service, reached out several times, no replay, had trouble with scooter handle staying on base finally just used a very strong glue and fixed it myself. It’s a shame wanted to get my other grandchildren 1 each as well.

This is typical of this company. They are asking me to review product that I haven’t received yet. The customer service people do reply to you but unfortunately the service is limited and it’s excruciating to get support. They do the bare minimum to answer or resolve any issues. This scooter is a replacement for a scooter that broke after two weeks of use. After NUMEROUS emails from a purchase in August, Im waiting on delivery of the exchange in mid November. Check this company on BBB. They do not fare well on customer service end. I should have read the reviews there before I made a purchase