Got a scooter fir Christmas, it stopped working 5 months later and Gitrax replaced the whole scooter for free....shipping included. Can't beat that!!!
I had a problem assembling my bike.i contacted the service department and was introduced to Honey to assist me. Honey was exceedingly helpful, going as far as creating a video to explain how to resolve my issue. Thank you Honey for excellent customer service and a job well done.
When I contacted GOTRAX customer thought will be a hard time because I purchased 2 GOTRAX scooter and battery was faulty. My first contact with Honey was asking me for proof of issues and quick response. She is excellent and professional, the follow-up is accurate day by day. Today I received the new order to replace my 2 scooters. No hesitate to purchase products with GOTRAX, additional quality products the customer service is more than excellent is fully satisfactory. Thanks Honey for a graceful experience.
After received the scooter s my g-kids enjoyed them. Light, Bluetooth music.
i got this and it was easy to change and the new wheel is very good
Purchased Scooter from Wal-mart and it randomly died less than 1 year in. GoTrax Customer service replaced scooter under warranty within a couple days of reaching out. Very Satisfied. Thanks again!
My daughter wrecked and her scooter stopped working Gotrax replaced it quickly.
Had issue with my bike, customer service was quick to correct the issue. Thank you!
Great communication fast response overall a great product I dropped it by accident and the replaced the parts I needed at no extra cost super happy with my purchase.! Extremely satisfied.
This bike is sweet I appreciate Skyler from gotrax and the team that helped send me my new bike but only one flaw it had a cracked screen that's it but Skyler from gotrax to help me out and sent me a new one
After getting replacement battery it seemed to do the trick
I got my G6 17 days ago and already have 75 miles on it.
I'm 260lbs and was worried about performance. Did not disappoint! Holds speed, battery and works flawless. My whole lifestyle has changed. I love it! I'm a life customer!
This will be scooter #3 in the GoTrax family and any issues I have had with them GoTrax has taken care of quickly.
I purchased the electric bike Gotrax ebe 1 and had some battery issue but have been assisted with it by Kayla with a great updating communication throughout I really appreciated her helpful assistance throughout the experiences at the end I was a satisfied customer. Thank you Kayla and keep it up 👍🏼
