We purchased this bike as a Christmas present for my stepson. On day two, the left brake snapped. This was a user error and had nothing to do with the quality of the bike. We contacted customer service by email on a Saturday for a replacement part. By Tuesday our order was shipped. We received it two days later. Fiona was our CS agent. Outstanding customer service and prompt attention to our request. The bike is awesome too!
I love you gottex. We have been in the dessert for 3 months. And my bike is amazing. Also want to Thank Honey at GOTRAX for he support when needed. Friendly fast service. Thank You again.
I ordered this as a Christmas gift for my son, FedEx delivered my scooter to the wrong house and did nothing to try and locate it or get it back to me. Luckily I had purchased Route protection that was offered. After going back and forth for a couple weeks, I finally got one delivered after Christmas. I would suggest with such an expensive gift it should need to be signed for at delivery time. The scooter its self is great and we love it!
Received my bike and really satisfied with it so far.
Customer service really helped us out to order the correct part for electric scooter. It was a perfect fit! Thanks a bunch guys!
I recieved my brand new rear fender within just couple days and i can ride again thank you to the go trax team!
I have tried to contact you numerous times it did not come with a charger
Primarily got this for my teenager to use for work, and the built-in lock, front/back lights, plus security code feature were key reasons why. It seems very sturdy and well-made, and I plan to get one for myself now too.
Didn't know if it included hook part and light which it does!!! And screws!!! Took a few emails to get it shipped, but happy once received!
Thanks for helping troubleshoot my problem correctly, the new battery got my scooter working again .
We are THRILLED with the scooter! It was purchased for my husband for Christmas and the whole family is having fun with it. It is very sturdy. Ordering on-line you don't usually know the quality you are going to get. This was a GREAT result. Thanks!
Exact fit for a gmax
if you got this you would have the time of your life and you could take it any where because it fold small
Received fast shipping
Fast shipping, good quality replacement parts for for my ultra max.
I love the scooter! Tris id my second scooter, First one is a Segway $250 scooter. It started at 12mph Max then i went from 245lbs to 265lbs (which is already passed the 225lbs max weight limit on the scooter.) It rides at 10mph for me. SMH.
To go from this previous experience to max speed of 33MPH is awesome and max weight 310lbs? I love this scooter so far, I just don’t like that in order to access both motors to get the 35mph which is just 33MPh you have to press on the scooter icon and once both wheels on the screen are blinking that’s when you have power to both motors. I found out 2 days later after thinking man this scooter ain’t it, not knowing I was just using one motor.
A full suspension is
I've been using the G5 Folding Electric Scooter for a few weeks, and it's been an excellent investment! The standout feature for me is the battery life—it lasts much longer than I expected, making it perfect for my daily commutes to & from work without the constant worry of recharging. Even after long rides, it has power to spare, which is a huge plus.
The shock absorption is another highlight. Whether I'm cruising on smooth sidewalks or bumpier roads, the ride remains steady and comfortable. The scooter handles small bumps and cracks effortlessly, which makes the overall experience much more enjoyable.
I also love how convenient this scooter is. The folding mechanism works seamlessly, making it easy to carry or store when I’m not riding. It's lightweight yet sturdy, so portability doesn't compromise durability.
This scooter has quickly become my go-to transportation for its practicality and performance. Highly recommended for anyone looking for a dependable, comfortable, and user-friendly ride!
