Awesome product. 2nd one we purchased in 5 months. Plan on adding at least 1 more. Love them.
Great customer service! Gotrax in my experience is committed to providing top notch support for their products. When I had an issue with my scooter display I submitted a warranty claim via their website. I promptly received a text from Sidereal on the Gotrax Support Team. He walked me through some steps to diagnose the problem. Once it was determined that the problem required a new display console he arranged to have the part sent to me. When it arrived it took my about 5 minutes to swap out the old one for the new one. Thanks Sidereal and the GoTrax team.
Had an issue with the console not charging. I contacted customer service rep Sidereel. I was sent a new console and instructions on how to replace it. Took 5 min with instructions! Scooter is working! My son is thrilled! As a mom I'm thrilled that I could fix it!
Sidereel provided excellent customer service! Would buy GoTrax again
Rather easy to change. Thank you! I walk to work otherwise. 👍🏼
I have messaged you back telling you that this did not fix the problem. I am waiting to hear back as to what you can do next since this didn’t work.
Can’t go wrong with OEM replacement parts from GoTrax. Just wish you had more supplies in stock for older equipment.
it was great to be able to get back on the bike and ride, thank you for the prompt service and answers, keep upthe fabulous work. dad
Above and beyond. They beat Amazon prices without prime! Plus, My tire arrived a day earlier than tracking showed and was in perfect condition! The tire they sent feels better than my original tire.... Better durability and thickness perhaps. Thank you for the great service!
equipment worth over two hundredth dollars.
I love the quality of the scooter and how strong and stable. It is not only that, but the speed is impeccable. What I don’t like is that the company sent me the scooter with a flat tire thinking that it was ripped or damaged but no, they just deflated my tire. almost gave me a heart attack.
This scooter is a major head turner. Be prepared to have people trying to stop you and ask where you got this thing. This is by far the coolest thing I’ve ever owned. Extremely powerful too!!!
Being 6'4" 300lbs it is is not easy finding a scooter I feel comfortable riding. The decks are small, you can never keep up with the pack and you just look silly on those little rental scooters. The GoTrax GX3 is a game changer for me. It is the first scooter I have ever been on that after my initial test ride, I thought, I need a helmet. With 65 miles so far, this scooter has the power, stability and ground clearance to handle almost anything. It looks cool, it rides smooth and the replaceable components make any future issues easy to address if needed. The only thing I would suggest is carrying a small bungie cord to lock the brake handle down if you take it on a commuter train. It rolls very well and tends to shift a little as the train moves. With both motors engaged and traveling up hills, I have yet to use two bars on the battery meter. This is one purchase I wish I had made sooner.
GX1/GX2 Electric Scooter Brake Pads (sold as a pair)
Gx2 is my first e-scooter, did lots of homework comparing from many other brands prior. I use mainly within the neighborhood for enjoyment, so i dont have much mileage and experience compared to city users.
material used seems to be very high quality, no wobble. No problem going up hill at all, lots of torque coming from dual motors, i find myself 15mph is fast enough to play around, maybe when i get better can test out 35mph😆
Love how it has dual disc brakes, which i prefer over electrionic brake.
One thing i wish gx2 has, is the ability to remove battery like gx-one with ease, batteries are not suppose to store in temperature fluctuated areas such as garage where its high on heat or chilling cold, its suppose to store at room temperature areas to prolong battery health, since gx2 doesnt have the ability to remove battery with ease so i store it indoor, which is fine with me but wish it has that option.
overall im pleased with gx2, has everything that i need, now hoping it lasts for years to come. 10/10
I’ve been waiting over 3 weeks for my scooters to get fixed by your warranty department…. I bought 2 scooters for my kids to ride to school because me and my wife work full time. Now we are struggling to get rides for them every day… this is a complete joke of customer service… please help me get my scooter fixed…
The charger works nice i love it
I bought this scooter for my son and acts a while we experienced an issue. I was put in touch with Sidereal via email and he was amazing. Not only was he prompt with his responses, he was patient with me while we were trying to troubleshoot and I had no idea what I was doing! We remedied the situation and my son (and I) couldn’t have been happier. The scooter is great .. my son loves it. Sidereal was wonderful. Highly recommend!!!
This brake cable fit and functioned perfectly. We were able to remove the old cable and install this one in about 10 minutes. Taped the end without the nub, to the pre-existing brake cable and pulled it all the way through. The only assembly was tightening it on both ends.